Balmevo Health Ltd is an Edinburgh organisation with experience in food supplements and nutrition. We created Balmevo to make everyday product information easier to understand, from the ingredient table to the delivery process. Too many supplement websites bury the details that actually matter, dosage, form, sourcing, storage, behind marketing language that promises a great deal and explains very little. We set out to do the opposite: show the numbers first, use approved wording where a nutrient claim is being made, and describe everything else factually.
Our approach is deliberately measured: clear quantities, practical directions, direct customer support and payment on delivery. We believe people should be able to read the important details before deciding whether a product belongs in their routine, and that a supplement company's website should read more like a factsheet than an advertisement.
Balmevo began as a straightforward observation: people who take a daily food supplement rarely want theatre, they want a dependable pack that arrives on time, a dosage table they can actually read, and a way to pay that does not require handing over card details to a website before they have even seen the product. Balmevo Health Ltd was set up in Edinburgh to build a small supplement range around that idea, starting with CoQ10 200, a coenzyme Q10 capsule formulated alongside vitamin E and selenium. Rather than expanding into dozens of products quickly, we chose to concentrate on doing one formulation well, refining the ordering process, the delivery network and the customer support model before considering what might come next.
The company is structured around three priorities: transparency in what we say about the product, reliability in how we deliver it, and directness in how we handle questions and returns. These priorities shape everything from the copy on our packaging to the training our phone team receives before they take their first confirmation call.
Every CoQ10 200 order placed through our website or by phone is confirmed by a member of our small Edinburgh-based team before it is dispatched. This is not an automated step; a person checks the address, confirms the pack size and price, and answers any questions the customer has at that point. Only after that call, or after a customer has explicitly asked us to proceed without one, does the order move to our fulfilment partner for dispatch. We think this extra step, while slower than fully automated checkout, meaningfully reduces the number of misdirected parcels and unwanted deliveries, and gives customers one last chance to ask a question before anything is sent.
We try to make decisions, from wording on the packaging to the couriers we use, according to a small set of principles rather than case by case. These are not abstract values written for a wall poster; they are the practical rules our team follows when something needs deciding quickly.
We show the full composition and daily quantities rather than hiding them behind vague language. If a claim is made about a nutrient, it uses wording permitted under retained UK nutrition regulation, and we say plainly when an ingredient is included without an authorised claim attached to it.
We describe CoQ10 200 as a food supplement and avoid suggesting it treats, cures or diagnoses anything. We would rather under-claim than risk misleading a customer about what a daily capsule can realistically be expected to do.
We confirm requests by phone, answer practical questions honestly including when the answer is "we don't know, let us check", and try to resolve delivery or return issues without requiring the customer to repeat their story to three different people.
The table below summarises the practical facts about the company and how it operates, the kind of information we think a customer is entitled to see clearly rather than having to search for across several pages.
| Detail | Information |
|---|---|
| Registered name | Balmevo Health Ltd |
| Registered address | 22 Princes Street, Edinburgh, EH2 2AN |
| Company number | SC394821 |
| VAT number | GB 563 2217 65 |
| Customer service hours | Monday to Friday, 9:00–17:30 |
| Core product | CoQ10 200, 90 capsules, three-month supply |
| Ordering method | Online form or telephone, with phone confirmation before dispatch |
| Payment method | Cash or card to the courier on delivery, no prepayment |
"We are a small team, and we would rather stay small and answer our own phones than grow quickly and lose track of what our customers actually need." — Balmevo customer service lead
A handful of questions come up regularly when people first find our website, so we answer them directly here rather than leaving them only for the FAQ page.