Terms of Use
Last updated: 11 August 2026. These Terms of Use govern your access to and use of balmevo.info, operated by Balmevo Health Ltd (company number SC394821), of 22 Princes Street, Edinburgh, EH2 2AN ("Balmevo", "we", "us"). By browsing this site or submitting the order form you agree to these terms, together with our Privacy Policy, Cookie Policy and Return Policy, which are incorporated by reference. If you do not agree with any part of these terms, please do not continue to use the site.
1. Scope of these terms
These terms apply to every page of balmevo.info, to the order request form used to request CoQ10 200, and to any telephone confirmation call made following submission of that form. They govern the relationship between you, as a visitor or prospective customer, and Balmevo Health Ltd as the operator of the site and the seller of the product described on it. They do not apply to the separate terms that a courier may ask you to accept at the point of delivery, for example a signature-on-delivery policy, which are between you and the courier. Where a specific page, such as the Return Policy, sets out more detailed terms for a particular topic, that page takes precedence over this general document for that topic only.
2. Information collected through use of the site
Using this site involves the collection of certain information as described in detail in our Privacy Policy, including the name, telephone number, street address, town/city, and postcode you provide through the order form, and technical browsing information collected automatically or through cookies where you have consented. By submitting the order form you confirm that the information you provide is accurate and that you are authorised to provide it, for example that the delivery address is one at which you are entitled to receive goods. You must be at least eighteen years old to submit an order, and by doing so you confirm that you meet this requirement. Providing deliberately false information, including an invalid telephone number intended to prevent confirmation, may result in an order being cancelled.
3. Legal basis of the contract formed
Submitting the order form is an invitation to order, not a binding contract; a contract for the sale of CoQ10 200 is formed only once we have confirmed your order by telephone and you have agreed to proceed, consistent with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once a contract is formed, our obligation is to supply CoQ10 200 that is of satisfactory quality, fit for purpose and as described on this site, and your obligation is to pay the courier the agreed price on delivery unless you have exercised a right of cancellation beforehand. Nothing in these terms limits any statutory right you have as a consumer under UK law, and where any clause in these terms conflicts with a mandatory consumer protection, the statutory right prevails. These terms are governed by the law of Scotland, without prejudice to any mandatory consumer protection available to you under the law of the part of the United Kingdom in which you are resident.
4. Retention of order and account information
Information you submit through the order form, together with the outcome of any confirmation call, is retained for six years from the end of the relevant financial year, in line with our statutory bookkeeping obligations and as described more fully in our Privacy Policy. We do not operate persistent customer accounts on this site; each order is a standalone transaction and there is no password-protected account area, so there is no ongoing account record beyond the order and delivery history described above. If you ask us to delete your information and no order is pending or unresolved, we will do so within thirty days subject to the legal retention obligations described in section 4 of our Privacy Policy. Correspondence relating to a specific order, such as a delivery query, is retained for three years from resolution so that we can assist you if a related issue arises later.
5. Your rights in connection with orders placed
You have the right to cancel your order at any time before dispatch without giving a reason, simply by telling us during the confirmation call or by emailing [email protected] before your pack leaves our fulfilment location. Once delivered, you have a fourteen-calendar-day right of withdrawal under the Consumer Contracts Regulations 2013, described in full in our Return Policy, provided the product is returned unopened and in its original sealed condition. You have the right to receive CoQ10 200 that matches its description on this site, and if it does not, you are entitled to a repair, replacement or refund in line with the Consumer Rights Act 2015. You also have the data protection rights described in section 5 of our Privacy Policy, including the right to access or correct the information we hold about your order. To exercise any of these rights, contact [email protected], and we will acknowledge your message within three working days.
6. Third parties involved in fulfilling your order
Delivery of CoQ10 200 is carried out by independent courier partners, including Royal Mail Group and regional networks such as DPD UK and Evri, who receive your name, address and phone number solely for delivery purposes and who operate under their own conditions of carriage in addition to our instructions. Website hosting is provided by Amazon Web Services EMEA SARL, and where analytics are enabled, Google Ireland Limited processes browsing statistics as described in our Cookie Policy. We are responsible for the accuracy of product information published on this site, but we are not responsible for delay caused solely by a courier's own operational circumstances, such as adverse weather affecting a specific delivery route, provided we have taken reasonable steps to select a competent courier. If a courier's conduct breaches your consumer rights, please tell us and we will assist in resolving the matter as the seller under your contract with us.
7. Cookies and technical use of the site
Your use of this site involves cookies as described in full in our Cookie Policy, including a strictly necessary session cookie and, only with your consent, analytics cookies set by Google Analytics with names and lifespans listed in that policy. By continuing to browse after choosing "Accept All" in the cookie banner, you consent to the optional categories described there; choosing "Reject" means only strictly necessary cookies are set. You may withdraw consent at any time through the Cookie Settings link in the footer, and doing so does not affect your ability to place an order, since the order form itself relies only on strictly necessary technology. You agree not to circumvent, disable or interfere with any security or rate-limiting technology on this site, including the honeypot field included in the order form to deter automated submissions.
8. International use and transfers
balmevo.info is intended for use by residents of the United Kingdom placing orders for delivery to UK addresses, and delivery outside the United Kingdom is not currently offered. If you access the site from outside the United Kingdom, these terms still govern your use of the site itself, but we cannot assure that content is appropriate for viewing outside the UK, and no order placed from outside the UK for delivery to a non-UK address will be fulfilled. Any personal information transferred as part of hosting or analytics infrastructure outside the UK or European Economic Area is protected by the safeguards described in section 8 of our Privacy Policy, including Standard Contractual Clauses and the UK International Data Transfer Addendum. We reserve the right to restrict access to the site from any jurisdiction where its content would not be lawful.
9. Complaints and dispute resolution
If you are unhappy with any aspect of your order or with the operation of this site, please contact us first at [email protected] or by post to Balmevo Health Ltd, 22 Princes Street, Edinburgh, EH2 2AN, so that we can try to resolve the matter directly; we aim to acknowledge complaints within three working days and to respond substantively within fourteen calendar days. If a complaint cannot be resolved directly, and you are a UK consumer, you may be entitled to use the Citizens Advice consumer service or an alternative dispute resolution provider recognised for retail disputes, though we are not currently registered with a specific scheme and will confirm the appropriate route if this becomes relevant to your complaint. Nothing in this section prevents you from bringing a claim before the Scottish or English courts, as applicable to your circumstances, at any time.
10. Changes to these terms and revision log
We may update these Terms of Use to reflect changes in our services, in applicable law, or in how we operate the site, and any update will be posted here with a new "last updated" date. Where a change materially affects orders already confirmed but not yet delivered, the terms in force at the time your order was confirmed will continue to apply to that order. Version 2.4, dated 11 August 2026, expanded the sections on data retention, third parties and dispute resolution to give more specific detail. Version 2.0, dated 4 February 2026, introduced the honeypot and consent-tracking provisions referenced in section 7. Version 1.0, dated 9 September 2025, was the first published version of these terms at the launch of balmevo.info.