How pay-on-delivery works, step by step
Published 14 May 2026 · 4 min read
Ordering products online often requires entering payment details before you have had a chance to speak with anyone or verify the order details. At Balmevo Health Ltd, we operate a cash-on-delivery and card-on-delivery model designed around total transparency and customer control.
Step 1: Submit your order request online
To begin an order for CoQ10 200, fill out the simple order form on our website. We ask for your full name, contact phone number, street address, town/city, and postcode. No credit card numbers or upfront payments are requested at this stage.
Step 2: Friendly phone confirmation from Edinburgh
Before any item leaves our dispatch facility, a member of our Edinburgh-based team gives you a short confirmation call during standard business hours (Monday to Friday, 09:00 to 17:30). During this brief call, we verify your shipping address, confirm the total price (£43.99 for a 90-capsule, 3-month supply), and answer any questions you may have about ingredients or storage.
If you decide to alter your delivery address or cancel your request during the call, you can do so immediately with zero penalty.
Step 3: Tracked UK dispatch within 1–2 working days
Once confirmed, your order is packed in plain, unbranded, protective packaging and handed over to our verified UK logistics partners (such as Royal Mail, DPD, or Evri). Orders are dispatched within 1 to 2 working days from confirmation.
Step 4: Delivery and payment at your door
When the courier arrives at your address, you pay the courier directly. Depending on the courier terminal, you can pay using cash or debit/credit card. Once payment is handed to the courier, the parcel is handed to you.
Step 5: Post-delivery support & 14-day statutory return rights
Under the UK Consumer Contracts Regulations 2013, you retain a 14-day calendar window from the date of receipt to request a return, provided the product remains unopened with safety seals intact. Our Edinburgh team is easily reachable by phone at +44 131 289 4405 or email at [email protected].